The Impact of Business Intelligence on Organizational Excellence: the Mediating Role of Organizational Citizenship Behavior

Purpose: The aim of this study is to examine the effect business intelligence on organizational excellence in Jordanian banks. Theoretical Framework: research model determine impact its dimensions (response, flexibility and speed) studying mediating role citizenship behavior relationship between excellence. Design/ Methodology/ Approach: questionnaire was study’s main tool for collecting data; where (240) questionnaires were distributed, (183) retrieved analysis. Analyzing data conducted using a set statistical methods including Cronbach's alpha along with normality test, standard deviation, exploratory factor analysis, confirmatory simple linear regression multiple SPSS-V20 AMOS -V23 software’s. Findings: results revealed that there statistically excellence, There improving Research, Practical & Social implications: Depending results, banks shall provide concept priority practices at work, as being necessary all directors; also, they develop capabilities Directors working should be done by holding specialized courses. Originality / Value: indicates are interested achieve high level achieves level, through many practices, goal setting striving them, focusing performing appropriate meeting customer requirements time, ensuring employees encouraged innovate.